Support
At Red Dog Casino, our support team is available around the clock so you always have someone to talk to about your account, transactions, or gameplay. Live chat is the quickest way to get an answer — expect a response within a few minutes during peak times. If you prefer speaking by phone, our support line (+1-850-2703-887) typically connects you with an agent with a short wait. For non-urgent questions, email assistance@reddogcasino.com is monitored daily, and you can expect a reply within 24 to 48 hours.
How to reach us — simple options
Contacting support is easy. Use live chat for urgent issues or step-by-step help, call +1-850-2703-887 for a direct conversation, or send details by email to assistance@reddogcasino.com if you need to attach screenshots or documents. You can also visit our support page at /support.html for direct links and hours. Our team speaks plain English, treats every inquiry with respect, and aims to resolve most requests on first contact.
Quick answers in the Help Center
If you’d rather look up answers yourself, our FAQ and Help Center cover common topics like account verification, deposit and withdrawal procedures, bonus rules, and technical troubleshooting. The Help Center explains important bonus details — for example, no-deposit bonus maximum cashout limits and deposit-bonus payout caps — and how to claim promotions. For a closer look at available offers and how to use promo codes, check our bonus guide.
What our team can help you with
Our support staff can guide you through:
- Account setup and verification requirements.
- Deposits and withdrawals, including Bank Wire Transfer, Bitcoin/BTC, Gift Cards, MasterCard, Neosurf, and Visa, and the supported currencies (Bitcoin and USD).
- Bonus claims and wagering questions, including manual bonus activation and limits tied to specific promotions.
- Technical problems on desktop or mobile, and game questions related to Real Time Gaming titles.
- Responsible gambling tools like deposit limits, time-outs, and self-exclusion.
We’ll explain bonus conditions clearly — for example, the no-deposit bonus has a maximum cashout and a bet limit when active, and deposit bonuses often carry wagering and payout caps — and help you follow the correct steps to secure winnings and complete withdrawals.
Knowledgeable, discreet, and prompt
Our agents are trained on account security, payment procedures, and game mechanics, so you’ll get accurate, helpful answers rather than vague troubleshooting. We treat your personal and financial information with care, and we’ll walk you through document uploads or identity checks when needed to speed up withdrawals.
We want you to feel comfortable reaching out, whether it’s a quick question about a spin or help with a payout. If you don’t see an answer right away, start a live chat or send an email — we’ll get you back on track quickly and safely.